Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unopened, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, you can contact us at shop@uncorkme-now.com. Please note that returns must be sent to the following address:

uncorkme-now! GmbH, Ribetschi 5, 6405 Immensee

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at shop@uncorkme-now.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 20 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 30 business days have passed since we approved your return, please contact us at shop@uncorkme-now.com.